Legal Notices

Disclaimers

Any claims made on this page or on the product themselves have not been evaluated by the FDA. All products listed on this site or sold by BuyBulkWhey.com are not intended to diagnose, treat, cure, or prevent any disease. The statements, claims, or product information contained on this site is obtained from the product labels and/or manufacturers advertising material, and is for informational purposes only and is not intended as a substitute for medical advice from your physician or other health care professional. You should consult your physician or other health care professional before you begin any diet or exercise program, or before taking any dietary supplements. Additional information, warnings, directions for use, etc., is contained on the packaging labels of the individual products. If you seek complete product and package information, you are advised to contact us for more information. By ordering from this site, you are agreeing to hold BuyBulkWhey.com, its owners, shareholders, agents, employees, and assigns, harmless from any damage, claims, or medical conditions that may arise from use of the products. Prices and information on this page are subject to change without notice.

Copyright

All content contained on this site is © Copyright protected 2009-2010. Any reproduction, distribution, or republication of the materials contained on this site, for any use other than for the purpose of ordering product is strictly prohibited.

Trademarks

All trademarks, service marks, product names, descriptions, company names, and logos belong to and are the property of BuyBulkWhey.com.

Terms of use

By using this site, or placing an order by phone or through this website, you accept and agree to the terms and conditions as outlined herein. Please read them carefully. If you have any questions, you can call us or send us an email.

Ordering

Standard Orders
Orders of 96 units or less are considered Standard size. Standard orders usually can ship in 1-2 business days.

Major Account Orders
Order consisting of 96 or more units, you will need to place your order a minimum of 2 weeks in advance of your desired ship date. Major orders will typically ship with an LTL carrier.

Cancellation
Orders can be cancelled before they are shipped, and only the credit processing fee will be charged (usually 2.5%). But, it is incumbent upon the customer to NOTIFY US BY PHONE and receive confirmation the order can still be cancelled. Do not presume that because you claim to have left us a message, that you are entitled to a refund. You must receive confirmation from BuyBulkWhey.com. Otherwise you will be charged for whatever amount of product was purchased.

Shipping

Standard orders are typically shipped via FedEx ground delivery.  Orders outside the 48 contiguous United States of America will ship via United States Mail. If you need special services like delivery confirmation or signature service, please request these in the comments section of your order.

Address Errors
Please make sure you are entering complete and correct shipping address and contact information when placing an order. If information you provide is incomplete, incorrect or inaccurate, and requires shipping company to make corrections or redirect shipment, your account will be charged additional fees.

Order Condition and Correctness
If the order is damaged, you can refuse shipment by having the carrier making note of such damage and ask them to return it. If the contents are damaged, upon approval, you will be issued a credit, or replacements will be shipped out. Orders delivered by a 3rd party carrier may not require a signature, unless you specifically make those instructions during the order: Whether goods required a signature or not, all claims of damage or loss MUST be phoned in within 24 hours of receipt or notification of non-receipt. The damage must be noted on the invoice, packing slip, or bill of lading and either returned with the driver or faxed to BuyBulkWhey.com with specific damage noted. If concealed damage is found after 24 hours, please contact BuyBulkWhey.com.

Shortages
All shipments are double checked for correctness before they leave our warehouse. If you choose not to check your order for correctness at the time of delivery, you face the possibility of forfeiting your claim for a shortage. Please document any shortages on the packing slip and we will attempt to work with you on a merchandise credit, invoice deduction, or sending missing goods.

International Shipments

Contact us.

Backorders

We try and maintain a sufficient quantity of products at all times, but occasionally we are faced with backorders from manufacturers or unexpectedly high demands. If you are placing a multi-item order and select an out-of-stock item, the order will be shipped less the out-of-stock item unless you request us to hold the order until that item comes in. We may contact you via email and suggest possible substitutes to fulfill and expedite your order. If shipped separately, out of stock items will incur additional shipping charges.

Payment

All orders are payable at the time the order is placed on our website.

Chargebacks & Stop Payments

By placing an order, you agree to resolve any dispute that may arise by contacting us in writing at 9476 W. Littlewood Dr., Boise, ID 83709. We will review the claim and act in good faith to resolve it in a fair and expeditious manner. Under no circumstances however should the customer initiate a chargeback or a stop payment action. If a chargeback or stop payment occurs without first contacting and giving us an opportunity to resolve the matter, it will be treated as fraud or a returned check and subject to fines, penalties, and/or prosecution.

Returns/Credits

ALL requests for returns or credit must receive a Return Merchandise Authorization number prior to receiving any credit or returning any merchandise. Merchandise returned without a RMA will be denied.

BuyBulkWhey.com may agree to exchange merchandise, depending on type, condition, quantity, date of delivery, date of expiration, etc. All Credit/Exchanges must occur within 10 days of receipt/delivery. Returns and exchanges may be subject to a 10% processing fee.


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